Terms for using WhatsApp Use

These Terms are a legal agreement between you and WhatsApp Use. By creating an account, starting a trial, connecting a WhatsApp account, creating an API key, authorizing an MCP client, or otherwise using the service, you agree to these Terms.

If you use WhatsApp Use for a company, team, client, or other organization, you represent that you have authority to accept these Terms for that organization. In these Terms, "you" means both the individual user and the organization using the service.

If you do not agree to these Terms, do not use WhatsApp Use.

WhatsApp Use provides hosted infrastructure that lets you connect an existing WhatsApp account and expose that connection to approved software through developer interfaces. The service may include:

• a dashboard for organizations, billing, connected accounts, API keys, MCP clients, webhooks, and activity;
• a companion-device pairing flow that must be completed by the WhatsApp account owner or an authorized operator;
• REST API access for server-side applications;
• remote MCP access for agent clients that authenticate through an authorization flow;
• webhook delivery for configured account and message events;
• usage, audit, and operational records needed to run the service.

WhatsApp Use is not the official WhatsApp Business API and is not affiliated with, endorsed by, or sponsored by WhatsApp, Meta, or any related company. Your use of WhatsApp itself is governed by the terms and policies that apply to your WhatsApp account.

• You must be at least 18 years old and able to form a binding contract.
• You must provide accurate account, organization, billing, and contact information.
• You are responsible for all activity under your account, organization, API keys, MCP grants, connected accounts, and invited team members.
• You must keep login sessions, API keys, webhook secrets, and MCP credentials secure.
• You must promptly revoke compromised credentials and tell us about unauthorized access that could affect the service.

You may connect only WhatsApp accounts that you own, control, or are explicitly authorized to operate. Pairing a WhatsApp account confirms that the account owner or authorized operator allows WhatsApp Use to access that account through the service.

Connected accounts may be able to read messages, contacts, media, account status, and related metadata. If write access is enabled, a connected account may also send messages or perform other write actions through API or MCP clients.

WhatsApp may limit, suspend, block, disconnect, or otherwise affect a WhatsApp account based on its own systems, policies, device behavior, account reputation, recipient feedback, or other factors outside our control. WhatsApp Use does not guarantee that a WhatsApp account will remain connected, unrestricted, or available.

You are responsible for every request, authorization, message, and action made through your API keys, MCP clients, agents, tools, or integrations. This remains true when an action is generated by an automated system or an agent acting on your instructions.

• Use the minimum scopes needed for each agent or client.
• Review write access carefully before allowing an agent to send messages or mutate account state.
• Build safeguards appropriate to the sensitivity of the workflow, including approval steps where needed.
• Do not let an agent create accounts, start trials, add payment methods, authorize clients, or send messages unless the person or organization responsible for those actions has clearly authorized it.
• Do not use WhatsApp Use for emergency communications, crisis response, or workflows where a delay, missed message, wrong recipient, or model error could cause serious harm.

WhatsApp Use is built for legitimate agent and tool workflows. You must use it lawfully and respectfully. You are responsible for understanding and complying with all laws, platform policies, consent requirements, industry rules, and recipient preferences that apply to your communications.

You must not use WhatsApp Use to:

• send spam, bulk unsolicited messages, deceptive messages, or messages to people who have not given appropriate permission;
• ignore opt-out, block, unsubscribe, deletion, or do-not-contact requests;
• impersonate another person, business, brand, or organization;
• harass, threaten, defraud, exploit, or mislead anyone;
• send unlawful, infringing, abusive, hateful, sexually exploitative, or harmful content;
• collect, infer, or store sensitive personal information without a lawful basis and appropriate notice;
• interfere with or degrade WhatsApp Use, WhatsApp, recipients, networks, devices, or third-party systems;
• probe, scan, attack, reverse engineer, bypass limits, or attempt unauthorized access to the service;
• resell standalone access to WhatsApp Use or build a substantially competing service without a written agreement with us;
• use the service in a way that creates legal, safety, security, reputational, or operational risk for us, WhatsApp, recipients, or other users.

Agent platforms may use WhatsApp Use to power customer workflows if they are responsible for their customers, end users, messages, permissions, and compliance. We may require additional review, controls, or a separate agreement for high-volume, platform, or reseller use.

WhatsApp Use depends on third-party products and infrastructure, including WhatsApp, identity, payment, cloud hosting, model, agent, and developer tooling services. Third-party services are governed by their own terms and policies.

You must comply with the terms that apply to your WhatsApp account, including WhatsApp's terms, business terms if applicable, and messaging policies. We are not responsible for third-party outages, account restrictions, policy decisions, pricing changes, or product changes.

Useful references include the WhatsApp Terms of Service, WhatsApp Business Terms, and WhatsApp Business Messaging Policy.

Our Privacy Policy explains how we collect, use, and handle account data, organization data, connected-account data, message data, usage records, and billing information.

You retain ownership of your content. You give WhatsApp Use a non-exclusive, worldwide license to host, process, transmit, store, copy, display, and otherwise use your content and related metadata only as needed to provide, secure, troubleshoot, support, and improve the service, comply with law, and enforce these Terms.

You are responsible for giving required notices and obtaining required permissions from people whose messages, contacts, media, or other data are processed through your connected accounts.

Unless a checkout page, order form, or written agreement says otherwise, the self-serve plan starts with a 7-day free trial after you add a payment method. After the trial, the plan is $6 per month for each connected WhatsApp account.

• You authorize us or our payment processor to charge the payment method on file for subscription fees, taxes, and other amounts due.
• You can cancel through the billing page before the trial ends to avoid the monthly subscription.
• Cancellation stops future renewal charges but does not automatically refund past charges, except where required by law or stated in writing.
• If payment fails, is disputed, or is past due, we may suspend API keys, pairing, connected-account runtime, MCP authorization, webhooks, and other access.
• Fees are exclusive of taxes unless stated otherwise. You are responsible for taxes, duties, and similar charges, except taxes based on our income.
• We may change pricing or plan terms with reasonable notice. Price changes apply at the next renewal unless the notice says otherwise.

You may stop using WhatsApp Use at any time. You can disconnect WhatsApp accounts, revoke API keys, revoke MCP clients, remove webhook endpoints, cancel billing, or contact us for account help.

We may suspend or terminate access to some or all of the service if we believe that you violated these Terms, created risk for recipients, WhatsApp, us, or other users, failed to pay amounts due, caused abnormal load, used compromised credentials, or if we must do so to comply with law, security requirements, or third-party platform requirements.

When access ends, connected-account runtime, API access, MCP access, and webhooks may stop. We may retain records as described in the Privacy Policy or as needed for security, billing, dispute resolution, legal compliance, and abuse prevention.

We may add, change, limit, suspend, or remove features. We may also impose rate limits, usage limits, account limits, or technical controls to protect the service and users.

We try to run WhatsApp Use reliably, but the service may be interrupted by maintenance, deployments, network failures, third-party outages, WhatsApp changes, device issues, account restrictions, security events, or circumstances outside our control. Unless a written agreement says otherwise, we do not provide an uptime SLA.

WhatsApp Use and its software, designs, documentation, websites, systems, and brand elements are owned by us or our licensors. These Terms do not transfer ownership of our intellectual property to you.

You may use the service only as allowed by these Terms and applicable documentation. If you give us feedback or suggestions, you allow us to use them without restriction or compensation.

Non-public information that either party shares because of the service should be treated as confidential if a reasonable person would understand it to be confidential. This includes non-public product, security, technical, business, pricing, and operational information.

Confidential information may be used only to perform under these Terms and must be protected with reasonable care. This does not limit either party's ability to disclose information required by law, provided the disclosing party gives notice when legally permitted.

To the maximum extent permitted by law, WhatsApp Use is provided "as is" and "as available." We disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and security.

We do not control WhatsApp, recipient devices, third-party platforms, model providers, agent clients, networks, or your own systems. We do not guarantee delivery, receipt, read status, response quality, account standing, account availability, or uninterrupted access.

To the maximum extent permitted by law, WhatsApp Use will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill, business interruption, WhatsApp account restrictions, or third-party claims, even if we were advised that such damages were possible.

To the maximum extent permitted by law, our total liability for all claims relating to the service or these Terms will not exceed the greater of $100 or the fees you paid to WhatsApp Use for the service during the 3 months before the event giving rise to the claim.

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless WhatsApp Use and its personnel, contractors, and affiliates from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from:

• your use of the service;
• your connected WhatsApp accounts, messages, agents, API clients, MCP clients, webhooks, or integrations;
• your content or data;
• your violation of these Terms, applicable law, third-party terms, or recipient rights;
• a dispute between you and your customers, team members, end users, recipients, or third-party providers.

You must comply with applicable export control, sanctions, and trade laws. You may not use WhatsApp Use if you are barred from doing so under applicable law, if you are located in an embargoed jurisdiction, or if you are on a restricted-party list.

We may update these Terms from time to time. If a change is material, we will take reasonable steps to notify you, such as posting the updated Terms or sending notice through the service or by email. Your continued use of WhatsApp Use after the effective date of updated Terms means you accept the updated Terms.

Unless a written agreement says otherwise, these Terms are governed by the laws of the State of California, without regard to conflict of law rules. The parties will first try to resolve disputes in good faith by contacting each other.

Subject to any non-waivable rights under applicable law, disputes relating to these Terms or the service will be brought in state or federal courts located in San Francisco County, California, and each party consents to that venue and jurisdiction.

• These Terms, the Privacy Policy, and any checkout, order form, or written agreement between us make up the agreement for the service.
• If part of these Terms is unenforceable, the rest remains in effect.
• Our failure to enforce a provision is not a waiver of that provision.
• You may not assign these Terms without our consent. We may assign them as part of a merger, acquisition, financing, reorganization, or sale of assets.
• Sections that by their nature should survive termination will survive, including payment obligations, confidentiality, intellectual property, disclaimers, liability limits, indemnity, governing law, and dispute terms.

Questions about these Terms can be sent to legal@whatsapp-use.com.